Missing 500+ FREE text from Smart Buddy!!

Here’s the deal – last June 20, 2010 I checked my Smart Buddy’s balance – it said that I had load credits amounting to P2.31 with 913 FREE text messages to ALL networks.

Last June 30, 2010 out of curiousity, I checked my balance – the load credit was still the same at P2.31 while the FREE text messages to ALL networks was depleted to only 316.  This got me irritated, I immediately called the Smart hotline – to which my call was REJECTED because I had insufficient load to make the call!  I then used a landline, and was once again rejected because of the same reason.  I had to punch in a friend’s number just to get through and these are what transpired:

June 30, 2010 about 5 in the afternoon:
–  I was able to speak to a CSR names Keanz Quintana.
–  I waited for the call back of Mr. Jasper Salapare (supervisor) because Keanz assured me that her supervisor will give me a call within the day
–  I never got a call back

July 1, 2010 at about 9 in the morning:
–  I called again and was able to speak to Virgie (?)
–  She then assured me that she will do the follow-up herself
–  I waited and never got a call back

July 2, 2010 at about 8 in the morning:
–  I called again and spoke to Chanelle Sison
–  She told me that as of 9:00pm on July 1, 2010 my free text messages to all networks is 166
–  I check my balance right there and then, the result was 307 FREE text messages to all networks
–  I asked how come there’s a discrepancy with the information, she didn’t know what to answer and instead told me to try checking my balance through ‘WebConnect’
–  I got confused and asked her why I should check my balance through ‘WebConnect’ if I can check my balance on my mobile phone, does that mean that the balance I get on my mobile phone is not accurate?  She said ‘Its accurate ma’am’
–  I then asked to speak to a supervisor and while waiting, the conversation was cut off
–  I called once again and was able to speak to CSR Eldrol Lumayag
–  I asked her to look for Chanelle Sison because our conversation was cut off – she then told me that they’re thousands and she won’t be able to locate Chanelle Sison.  I asked her to check my records to see if Chanelle left any remarks – and Chanelle did – she endorsed me to a TL Olga.
–  I then asked to speak to a supervisor and STILL CRS Eldrol Lumayag REFUSED to transfer the call, saying that ‘Our supervisor is willing to give you a call naman talaga’  I know they’re willing but the call is just NOT happening!
–  I am on the phone still with Eldrol and she said that the issue has been resolved – HOW THE HELL WAS IT RESOLVED??  I do not have ANY feedback whatsoever from them!
–  WHAT KIND OF CUSTOMER SERVICE IS THIS??

Can someone help me?  I am so FRUSTRATED already!!