It’s actually a miracle – when I hear Mass last Sunday at Sanctuario de San Jose – there was a prayer that was said towards the end of the Mass. The prayer was asking for rain. After a few hours – it did rain. Cats and dogs actually! 🙂
I could just imagine the number of people who prayed together for the rains to come!! Wow!
Anyhoooo.. My Wednesday was greeted with the sound of strong rains, I looked outside the window to check if it was just my imagination or if it was the real thing! It was the real thing – when I went down to the office – my mom told me ‘Di, all our PLDT phones are dead!’ My goodness! We rely on the telephone for business! Yikes!
You see – we have a total of 4 lines – 3 of which are PLDT Lines. Okay – so what now? I knew that I should call PLDT’s hotline – but what phone will I use? The Bayantel won’t recognize the number – it will just lead me to Bayantel’s repair service! So what do I do now? Such a HUGE dilema! First, to make sure that it was just not our phones that are dead – I tried calling our neighbors – and it seems that all their lines are dead too! Yikes! What to do right? Good thing, a friend of my mom was willing to call PLDT to ask for assistance and repair for us! But you see – it’s been hours already – and yet – NO ONE has come to repair. I know it’s asking too much for them to personally call us – but, still I was sort of optimistic they’d fix the lines within the day.
I remember having to write someone at PLDT – her name’s Cristita – I don’t know how I got her email address but I swear – she’s THE person to contact whenever there’s a PLDT problem. She acts fast and replies fast! And so I emailed her, MVP – the email that I have, their Customer Service email, Ms. Bolido (of PDI) and two other PLDT people to tell them that we need our phones repaired. It just dawned to me that if you’re a Bayantel subscriber – there is NO WAY FOR YOU TO CONTACT ANY PLDT SERVICE HOTLINE! Anyways, I emailed them this morning – and till now – I still have not received ANY reply from them! What happened to the swift and reliable reply from Cris??
Think about it – if you had ONLY PLDT lines – and all of them are dead – and so are your neighbors phones – how the hell do you ask for repair and assistance? Diba?! There is really NO 7-DIGIT Number of PLDT for you to call when you have a problem with their service! You’ll need to rely on your friends and relatives to help you report a repair or make a complaint! Isn’t that a hassle for all PLDT subscriber? Dang it!!
It’s already 5pm – the rains have not stopped, it’s flooding – and still – NO sign of PLDT people. Not even a reply email!