Globe Telecom’s SPAM & SCAM texters

I’m sure everyone has been a victim of a spam text or a scammer.  This is not just experienced by a single telecoms company – this happens in ALL of the telecoms company in the country.  There is no one telecom that is spared.  It has become a nuisance for the past few years, and no one is doing anything about it.  I’m sure there are a lot of complaints but they fell on deaf ears.  Finally, this year – Globe Telecom has stepped up and banned two companies who use their prepaid numbers in sending spam text messages.  I applaud that move but why just now, when it has been happening for more than a decade already?  I have continuously received a scam text message about a change in the roaming number – I have reported this for years, but have been ignored.  Why?

This morning, I reported a prepaid number that I received a scam text from.  I took a screen capture and tweeted it to @talk2globe and then @MariaofGlobe tweeted back and this was our conversation:

The question is – Does Globe really send a text message warning to all the spammers/scammers?  They can claim they do, but in all honesty – they can just ignore and tell us otherwise.  What I cannot fathom is why wait for three (3) complaints to disable the number?  It’s obviously a scam/spam message right?  Why is there a need to wait for the complaints to surface?  Isn’t it very obvious?  You already have a picture as proof that, that particular number is scamming/spamming?!  What other proof do you need?

I have time and again said that the Customer Service in this country suck big time and Globe Telecom is high in the ranks!  I have had this love-hate relationship with that telecoms company.  I have been a loyal subscriber since 1996!  And what I get is crappy service and a slim to none & insulting Loyalty Program – YET, they have the gall to receive awards in the Best In Customer Service award.  Who is this award giving body anyway?  Tell me – give me just one (1) subscriber who is all praise for Globe Telecom – just one subscriber that will tell me with a conviction that Globe is the BEST telecom provider that we have in the country.  There and only then will I believe that Globe is really the BEST in customer service.  So until then – Globe Telecom, shape up!!

I really hate you Globe Telecom!

I’m sure you’d say why don’t I switch?  One simple reason – all of my contact are from the same telecom company.  Switching means that I will need to pay for every call that I make to the rival company.  It doesn’t make sense at all.  So I AM STUCK.

Here’s an update, I think they want me to ‘feel’ better but sorry – I will not.  This tweet came in this morning:

We are the customers YET, she should do the monitoring and reporting.

Sigh….