Last Saturday, I received a package from SYKES ASIA – I was wondering what it was, and when I opened it – it was the replacement pack of the Whisper Napkins. It came with a letter dated April 12, 2007 where it was written that I was supposed to receive the same kind of napkin I complained about. Well – unfortunately, with they didn’t have it on stock or it was deliberate – I got another kind of napkin AND there’s a price tag!
Unbelievable – the least they could do was give me the same pack I complained of, instead they gave me one that – maybe fit the description. What was worse was that it was sent out – April 28, 2007.
Hmmm.. Nice customer service eh?
Here’s the copy of the letter, the replacement napkin and the waybill, click on the images to have a closer look:
Hi liz! It still haunts me too! Yikes!
Hi anonymous – it felt kind of insulting lalo na with the price tag , but hey – we’re in the Philippines!
i doubt it if it came from P&G directly.. baka sa office niyo lang bumili.. may price tag pa e.. tapos mali.. or baka naman pinalitan, di kaya?!? ehehhe
Chel – It came from SYKES ASIA like what the waybill said. I was surprised with the price tag too! Who are you referring to na nagpalit?
Hello Anonymous thanks for your comment! I appreciate your honesty. But you see, this is MY blog and I can whine all I want, if I wanted to. I can’t believe that what I wrote struck you enough to make a comment like this – Hmmm…
Yes, they gave me a replacement pack – but I was hoping they’d give me the exact same one I complained about. I think one should not accept mediocrity when it comes to customer service.
Thanks again!
Hello Anonymous! Firstly – thanks for dropping by my blog! Secondly, I gather from your tone that – you're a guy! 🙂 Because females won't respond violently to the way you did. Thirdly – why place Anonymous, you could have been BRAVE and put your name or whatever. Tsk.. Tsk..
I would LOVE to be the Queen Bee of consumers! I think all of us would LOVE to feel that way!! 🙂 We have the RIGHT you know?
Why would I stop with the call and writing? Why won't I blog about it? Its a free country – and its my blog, remember?
Yes, good luck to me and good luck to you as well!
May the ladies in your life have ant free napkins and if ever they do – may the ants go further up THERE than you would have! Bwahahahahaha!!! 🙂
Would have been nice to know who you are – cowardly remarks like this